Privacy Policy

Introduction

elevatewithcoach (hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and protect the information you provide to us when using our website and services.

Please read this document carefully to understand our policies and practices regarding your personal data. By using our website and services, you agree to the terms set forth in this Privacy Policy.

1. What Data We Collect

We may collect the following types of information:

1.1. Information You Provide to Us

• Contact Information: name, email address, phone number, postal address
• Professional Information: job title, company name, professional experience
• Payment Information: credit card details, payment data (processed by our trusted payment partners)
• Communication Content: information you provide in messages, feedback forms, or when interacting with our services
• Scheduling Data: scheduling preferences, coaching goals, development needs information

1.2. Information We Collect Automatically

• Usage Data: information about how you interact with our website, including pages viewed, time and duration of visits
• Technical Information: IP address, browser type and version, device type, operating system
• Location Information: general geographic location based on your IP address
• Cookies and Similar Technologies: information collected via cookies, pixels, and other tracking technologies (see our Cookie Policy for details)

1.3. Information from Third-Party Sources

• Social Media: information you allow us to access when connecting to our services through social media
• Business Partners: information from partners we collaborate with to provide services
• Public Sources: data from publicly available professional directories or publications

2. How We Use Your Data

We use the collected information for the following purposes:

2.1. Providing and Improving Services

• To provide the coaching services you have requested
• To process and fulfill your transactions
• To personalize your experience and tailor content
• To analyze and improve our services, website, and business processes
• To develop new services and features

2.2. Communication

• To respond to your inquiries and questions
• To send administrative messages regarding our services
• To provide information about coaching sessions and schedules
• To send marketing materials and updates (with your consent)
• To invite you to events or research participation

2.3. Protection and Legal Compliance

• To ensure the security of our website and services
• To prevent and detect fraud and unauthorized access
• To comply with legal obligations
• To protect our rights, property, or safety, as well as the rights and safety of our users

3. Legal Grounds for Processing

We process your personal data on the following legal grounds:

• Performance of a contract: when processing is necessary to fulfill a contract with you or to take steps at your request prior to entering into a contract
• Legitimate interests: when processing is necessary for our legitimate interests, provided these do not override your interests, rights, and freedoms
• Consent: when you have given clear consent for the processing of your personal data for a specific purpose
• Legal obligations: when processing is necessary to comply with legal obligations to which we are subject

4. Disclosure of Information

We may disclose your information to the following categories of recipients:

4.1. Service Providers

We may share information with third parties that provide services on our behalf, such as:

• Payment processors for handling transactions
• CRM and contact management providers
• Hosting and IT service providers
• Marketing and analytics platforms
• Professional advisors (lawyers, accountants, auditors)

These service providers only have access to the information necessary to perform their functions and are required to process your data in accordance with our instructions.

4.2. Business Partners

We may share information with business partners we collaborate with to provide specific services or joint offerings.

4.3. Legal Requirements

We may disclose information if required by law or in response to valid requests from public authorities (e.g., court or law enforcement agencies).

4.4. Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or part of our assets, your information may be transferred as part of that transaction.

4.5. With Your Consent

We may disclose your information to any other third party with your prior explicit consent.

5. Data Retention and Security

5.1. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. The criteria used to determine retention periods include:

• Duration of our relationship with you
• Legal obligations we are subject to
• Statutes of limitation for potential legal claims
• Recommendations from regulatory authorities

5.2. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, use, alteration, or disclosure. These measures include:

• Data encryption in transit and at rest
• Restricting access to personal data to employees, agents, and contractors who need it
• Regular security assessments and audits
• Physical security procedures for our equipment and facilities

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: the right to request a copy of the personal data we hold about you
• Right to rectification: the right to request correction of inaccurate or incomplete data
• Right to erasure: the right to request deletion of your personal data under certain conditions
• Right to restrict processing: the right to request limitation of processing under certain conditions
• Right to data portability: the right to receive your data in a structured, machine-readable format for transfer to another controller
• Right to object: the right to object to the processing of your data under certain circumstances
• Right to withdraw consent: the right to withdraw previously given consent to data processing

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

7. Cookie Policy

7.1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your actions and preferences over a certain period.

7.2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Necessary cookies: to ensure the proper functioning of the website
• Functional cookies: to remember your preferences and settings
• Analytical cookies: to gather information about how visitors use our website
• Advertising cookies: to display relevant advertisements and track their effectiveness

7.3. Managing Cookies

You can control and manage cookies in various ways:

• Through your browser settings (usually found under “Settings” or “Preferences”)
• Through our cookie consent banner upon your first visit to our website
• By using third-party tools to manage privacy preferences

Please note that disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

We may transfer, store, and process your information in countries outside of your country of residence, including countries that may have different data protection laws than your own.

When we transfer data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries recognized as providing an adequate level of data protection
• Implementing Standard Contractual Clauses approved by the European Commission or the relevant UK authority
• Applying approved binding corporate rules for transfers within our corporate group

You may request a copy of these safeguards by contacting us using the contact details provided below.

9. Children

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe we have unintentionally collected personal data from a child under 16, please contact us and we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. When we update our Privacy Policy, we will post the updated version on our website, and if the changes are significant, we will provide a more prominent notice, such as sending you an email.

We encourage you to review this page periodically to stay informed about any changes. The date of the latest update is indicated at the bottom of the page.

11. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

If you are located in the European Union or the United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.