Refund Policy

Introduction

At elevatewithcoach, we strive to ensure the highest level of client satisfaction with our services. Our refund policy is designed to be fair to both our clients and our coaches.

This policy applies to all our coaching services, including individual sessions, coaching programs, group trainings, and online courses, unless otherwise specified in a separate agreement.

Please review our refund policy carefully before booking and paying for our services.

1. Refund Policy

1.1. Individual Coaching Sessions

The following refund conditions apply to individual coaching sessions:

• Cancellation 48+ hours in advance: Full refund or option to reschedule at no additional cost.
• Cancellation 24–48 hours in advance: 50% refund or rescheduling with a 20% session fee.
• Cancellation less than 24 hours in advance: No refund, but in exceptional cases rescheduling may be offered with a 30% session fee.

1.2. Coaching Programs

The following refund conditions apply to coaching programs that include multiple sessions over a period of time:

• Cancellation before the program starts: Full refund minus a 10% administrative fee.
• Cancellation after the first session: 70% refund of the remaining value (excluding already completed sessions).
• Cancellation after the second session: 50% refund of the remaining value.
• Cancellation after the third session or later: No refund, but pausing and resuming later may be offered in certain cases.

1.3. Group Trainings and Events

The following refund conditions apply to group trainings, workshops, and other events:

• Cancellation 14+ days before the event: Full refund minus a 5% administrative fee.
• Cancellation 7–14 days before the event: 70% refund.
• Cancellation 3–7 days before the event: 50% refund.
• Cancellation less than 3 days before the event: No refund, but transfer to another participant or attendance at a similar future event may be offered (if available).

1.4. Online Courses and Digital Products

The following refund conditions apply to online courses, digital products, and materials:

• Before accessing materials: Full refund.
• Within 14 days of access: 70% refund, provided no more than 20% of the course has been completed.
• After 14 days or more than 20% completed: No refund.

2. Refund Conditions

2.1. Standard Conditions

Refunds may be issued under the following conditions:

• The refund request is submitted within the timeframe outlined above
• The request includes all required information, including payment confirmation
• The service has not been fully delivered at the time of the request (except in satisfaction guarantee cases)

2.2. Satisfaction Guarantee

For some of our programs, we offer a satisfaction guarantee:

• Programs such as "Transformation" and "Executive Excellence" include a 30-day satisfaction guarantee
• If after the first two sessions you feel the program doesn’t meet your expectations, you may request a full refund
• To be eligible under this guarantee, you must:
  • Attend at least two scheduled sessions
  • Complete all agreed-upon assignments sureween sessions
  • Provide detailed feedback explaining why the program did not meet your expectations

2.3. Special Circumstances

We understand that unforeseen circumstances can impact your ability to participate. In such cases, like:

• Serious illness or injury
• Death of a close relative
• Natural disasters or emergencies

We may consider refunds or rescheduling outside the standard policy. Appropriate documentation or evidence will be required.

3. Exceptions to the Refund Policy

Refunds are not issued in the following cases:

• The service has been fully provided (unless under the satisfaction guarantee)
• The refund request is submitted outside the specified timeframes
• The client violated service terms or code of conduct
• The service was purchased under a special offer or promotion with separately stated conditions
• The service was explicitly labeled as "non-refundable" at the time of purchase

3.1. Special Offers and Promotions

Services purchased under special offers, discounts, or promotions may be subject to specific refund terms outlined in the offer description. These may differ from the standard refund policy.

3.2. Corporate Contracts

For corporate clients, refund terms are defined in the individual agreement sureween elevatewithcoach and the organization. In the absence of specific terms, the standard policy applies.

4. Refund Processing Times

Once a refund request is approved, processing times depend on the payment method:

• Credit and debit cards: 5–10 business days. Funds may appear within 1–2 billing cycles depending on your bank.
• Bank transfer: 7–14 business days.
• PayPal and other electronic payment systems: 3–7 business days.

Please note that the time it takes for funds to appear in your account may vary depending on your bank or payment provider.

5. Refund Request Procedure

To request a refund, please follow this procedure:

5.1. Submitting a Request

1. Send your refund request by email to legal@elevatewithcoach.com
2. Use the subject line: "Refund Request - [Your Name]"
3. Include the following information in your message:
   • Your full name
   • Order or invoice number (if applicable)
   • Purchase date
   • Name of the service purchased
   • Payment amount
   • Reason for the refund request
   • Preferred refund method (card, bank transfer, etc.)
4. Attach a copy of the receipt or proof of payment

5.2. Request Processing

1. We will confirm receipt of your request within 2 business days
2. Your request will be reviewed within 5 business days
3. We will contact you to confirm approval or request additional information
4. Once approved, the refund will be processed according to the timelines in section 4

5.3. Alternatives to Refunds

In some cases, instead of a refund, we may offer the following alternatives:

• Rescheduling the session or program to a more suitable time
• Credit toward future services (valid for 12 months)
• Replacement of the service with an equivalent offering
• Reassignment to a different coach from our team

You have the right to accept or decline these alternatives in favor of a standard refund if your case qualifies under our refund policy.

6. Our Quality Guarantee

At elevatewithcoach, we take pride in the quality of our services and the professionalism of our coaches. We aim to exceed your expectations and deliver outstanding value.

If you are dissatisfied with the quality of our services for any reason, we want to hear from you. We value your feedback and use it to continuously improve our offerings.

6.1. Dispute Resolution

If you have an issue with our services, we recommend discussing it directly with your coach first. Many concerns can be resolved through open and constructive dialogue.

If the issue remains unresolved, please contact our customer support team at support@elevatewithcoach. We will make every effort to find a fair resolution.

6.2. Compensation for Standards Noncompliance

In cases where our services do not meet the stated standards or description, we may offer:

• Partial or full refund (depending on the severity of the issue)
• Additional free sessions as compensation
• A discount on future services

The type and amount of compensation will be determined on a case-by-case basis after careful review.

7. Changes to the Refund Policy

We reserve the right to make changes to our refund policy at any time. Any updates become effective upon publication on our website.

All services are subject to the refund policy in effect at the time of purchase. If changes occur after your purchase, the terms in place at the time of purchase will apply to you.

We recommend checking this page periodically to stay informed about the current version of our refund policy.

8. Contact Information for Refund Inquiries

If you have questions or need more information about our refund policy, please contact us:

We aim to respond to all inquiries within 2 business days.